Terms of Service

Welcome to www.theflatpack.co.nz. If you continue to browse and use our website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The FlatPack Company's relationship with you in relation to the use of this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘The FlatPack Company’ or ‘The FlatPack Co.’ or 'us' or 'we' refers to the owner of the website whose registered office is located in New Zealand. Our company number is 7175853. The term 'you' refers to the user or viewer of our website.


GENERAL CONDITIONS: Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree not to resell, duplicate, reproduce or exploit any part of the Product or Service without the express written permission of The FlatPack Co.. You may not use the service to transmit any viruses, worms, or malicious content. We do not warrant that: The product or service will meet your specific requirements, the product or service will be uninterrupted, timely, secure, or error-free, the results that may be obtained from the use of the service will be accurate or reliable, the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and any errors in the Service will be corrected. The FlatPack Company, its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Product or Service. Your sole remedy for dissatisfaction with the Product or Service is to stop using the Service. If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby. The failure of The FlatPack Co. to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and The FlatPack Co. and govern your use of the Service, superseding any prior agreements between you and The FlatPack Co. (including, but not limited to, any prior versions of the Terms of Service). Questions regarding the Terms of Service should be sent to enquiries@theflatpack.co.nz. Customer support can be reached at enquiries@theflatpack.co.nz.


Terms of Use The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us in accordance with our privacy policy Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand. ACCOUNT TERMS You must provide your legal name, a valid email address, and any other information requested in order to complete the signup process. Your login credentials may only be used by one person - a single set of login credentials shared by multiple users is not allowed. You are responsible for maintaining the security of your account and password. The FlatPack Co. cannot and will not be liable for any loss or damage from your failure to protect your login information. You may not use the Service for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any New Zealand laws (including but not limited to copyright laws). You are responsible for all activity that occurs under your account. Fraudulent use or abuse of any required information would result in the cancellation of any order without a refund.


Delivery Time Frame. All 'student' orders (Shop Student Beds) are guaranteed to be delivered on the same day you specify during checkout. Note that this can be updated as many times as you require up to two days before delivery. All 'regular' orders (Shop Regular) will be delivered 3-7 business days after your order is placed. These orders are available for delivery between 9am-5pm, Monday-Friday. You are able to give instructions to the delivery driver to leave your purchase in a safe place if necessary. 

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