Returns & Refund Policy

A customer is eligible to refund their mattress within 100 days of it being delivered. To be eligible for a return, the customer must have been sleeping on their Flatpack mattress for a minimum of 14 nights.

Customers also have 30 days to return other products if they're not satisfied with their purchase. These products must be sent back in their original package, undamaged. Unfortunately we cannot accept returns without their original packaging.

In the case that a customer receives a damaged or incorrect part or box, the customer must send this back to our warehouse. Once this is returned to our warehouse, we will send out a replacement part or box.

Other than what is stated above, the following applies;

Payments & Refunds: All payments are to be made in NZD. Modifications to the Service and Fees of The FlatPack Company reserve the right to modify, suspend, or discontinue the Service at any time for any reason with or without notice. The FlatPack Co. reserves the right to change our fees upon 30 days notice from us. Fee change notices may be posted to the service or on The FlatPack Companies website.

Cancellation and Termination: The FlatPack Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. The FlatPack Company owns the intellectual property rights to any and all protectable components of the product and service, including but not limited to the name of the product and service, artwork and end-user interface elements contained within the service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the product or service which The FlatPack Company owns.

For any questions or queries about this, please email our team at enquiries@theflatpack.co.nz.