At The Flatpack Co. Sustainability is at the forefront of all our endeavours. We believe that ethical and sustainable choices should be made at every step of the business, from design to manufacturing to delivery.
Learn MoreYou can't tell if a mattress is right for you after lying on it for 5 minutes! That's why we give you a 100 nights to give it a proper try. If it's not the perfect match, no stress. We'll give you a full refund and donate the bed to a Kiwi in need.
We genuinely just want you to love your bed! It's as simple as that.
Five minutes in a shop? Nah
Take 100 nights to see if she's the one.
Just flick us an email at enquiries@theflatpack.co.nz and our Mount Maunganui-based team will reply within 24 hours (except weekends). No special conditions, no fine print, no AI-chatbots and no waiting.
Only 3% of customers return their Flatpack Co beds, so we’re 97% sure you’re going to love yours!
We work frequently with the Salvation Army, Vinnies, SPCA and many other local charities. If you have a specific local charity that you’d like the mattress to go to, that’s great too.
Try any Flatpack bed in your own home for 100 nights. If you don’t love it, we’ll give you a full refund and donate the mattress to a Kiwi in need. We think this is a much better way to choose a bed than a five-minute lie-down in a shop.
And yes… this policy also applies to all of our bedframes and bedroom furniture as well! We just request that you keep the original packaging for those ones.
Yes, bottom line if you don’t love your mattress, we don’t want you to be sleeping on it, or paying for it!
The trial is simple - if you don’t love it, we’ll give you a full refund and donate the mattress to a Kiwi in need.
It is completely risk-free. You have a great night's sleep at an incredible value to gain... and nothing to lose!
Just flick us an email at enquiries@theflatpack.co.nz and our Mount Maunganui-based team will reply within 24 hours (except weekends). We’ll walk you through the process and make it easy. As soon as the mattress has officially been donated, we’ll issue you a full refund straight away! No big hoops, no AI-chatbots and no waiting.
Yep, they’re covered by the same 100 Night Sleep Trial too! One key difference is that we request that bedframes and furniture be returned in new, undamaged condition and with their original packaging. So if you’re thinking about a “change of mind” return, please keep the packaging.
Returns are completely free - we’ll provide prepaid shipping labels for you.
P.S. No stress if you’ve already assembled it, it comes apart just as easy and can be returned even if it’s been assembled!
Nope, there are no special rules or fine print. It’s pretty simple really - we honestly just want you to love your bed!
Unlike many mattress companies, we don’t require you to sleep on the mattress for 30 nights before returning. Sleeping on an uncomfortable mattress is just miserable. We won’t force you to sleep deprive yourself just to meet our return policy!
It is true though that studies have shown that it does typically take around 14 days for your body to adjust to a new mattress, so we’d of course love for you to give it a fair chance before calling it quits on your Flatpack Co bed. But if it’s not working, lets chat. We’re here to help.
No, all mattresses that we sell are 100% brand new. We never re-sell returned mattresses!
Any mattresses returned under our 100 night trial are donated to local charities like the Salvation Army, and go to a Kiwi in need. So even if you decide it's not perfect for you, it will still be put to good use!
Don't worry - the 100 night trial doesn’t start until the bed is actually delivered to you. So you have the full 100 nights!
If you won’t be able to use the bed for a little while (for example if you’re moving house) contact us in advance and we can arrange an adjustment to your trial length.
We frequently work with the Salvation Army, Vinnies, SPCA and many other local charities to ensure unwanted mattresses go to a Kiwi in need.
If you have a specific local charity that you’d like the mattress to go to, that’s great. As long as it’s going to help a Kiwi in need, we’re stoked!
We’re incredibly grateful to the team at The Flatpack Co for their generous donation of mattresses. These will help ensure the women we support have a warm and comfortable place to rest as they move forward with strength and dignity.
Rebecca
On behalf of our entire team, I would like to extend our heartfelt thanks for your generous donation of Queen beds to our welfare department. Your kindness is a huge blessing to the many individuals and families we support.
Pilly Fisher
Thank you so very much for your donation. Amazing! One family received four beds for their whanau who were sleeping on the floor so it was perfect timing just before winter to be able to provide them with some comfort.
Tina Burrows
Our Official Black Friday Prices have launched early. No need to wait until Black Friday for a better deal... this is it!
The prices won’t be getting any lower. Please note that we are already starting to run low on stock on several sizes of beds.
Black Friday offer valid now through 3rd December.
