What's included? Do all the beds come with mattresses and bed-frames?
Yes, all our beds include a comfy Queen-size mattress and a sturdy hardwood bed frame that has been tested by 5,000+ NZ students.
Your purchase also includes free delivery guaranteed on the same day you move into your flat (by one of our student delivery drivers), as well as our No-Questions Asked Refunds policy.
Note - if you would like to purchase just the mattress or bed frame, please contact us at enquiries@theflatpack.co.nz
Are the beds comfortable? How do I know if they will be right for me?
We believe so, and so do the past 5,000+ NZ students who have trusted and love Flatpack! Hundreds of reviews have resulted in a whopping 92% 5-star rating! We encourage you to check all of our reviews out here!
You can choose between 3 great mattress options. All are built with inner springs and include varying degrees of extra foam for comfort and support. Your bed purchase will also include a sturdy hardwood bed frame, which has been tested and loved by over 4,000 NZ students. …well not yours, yours will be new!
Every purchase also comes with our no-questions asked refund. Sleep easy, knowing you’re covered either way.
What regions / universities do you deliver beds to?
We can deliver your bed on any day you schedule between 1st November*, 2023 and 1st March, 2024 (excluding public holidays).
*Deliveries are available in Auckland & Hamilton starting 5th Jan
When are student beds available for delivery?
We’ve extended our delivery period this year to cover most students summer plans! You can schedule your delivery for any day between 1st November*, 2023 and 1st March, 2024 (excluding public holidays).
*Deliveries are available in Auckland & Hamilton starting 5th Jan
If you're looking for delivery before 1st November, please contact us at enquiries@theflatpack.co.nz so we can try to help.
How do I select and order my bed? Do you have different options to choose from?
We offer 3 great mattress options to suit your budget, as well as 2 colour-choices for your frame (Natural Oak & White) to suit your bedroom vibes.
To see the 3 bed options, click any of the ‘Get Started’, ‘Order Now’, or ‘Sort Your Bed’ buttons on our website. This will take you to our easy to use Student Ordering site. Here you can select your location, choose your bed frame color and decide wheich mattress you want, plus add on anything else you might need, like bedside tables, mattress covers or duvets.
Can I try the beds before ordering? Do you offer free returns if I don't like the bed?
Absolutely! We bring the beds onto most NZ university campuses in August and September for students to try before they buy. If you want to know when these dates are, please contact us at enquiries@theflatpack.co.nz.
Missed us? Try it at home! Every purchase comes with a no-questions asked refund policy. Therefore, if you don’t love the bed after sleeping on it for a couple weeks you can let us know and we’ll give you a full refund (return up to 21 days after your bed delivery).
What if I don’t know where I’ll be living yet (or when I’ll be moving in)?
When you order your bed, you can leave all of your delivery details blank!
This means you can enjoy a $100 discount by ordering before 1st October, and sleep easy over summer knowing your bed is sorted.
Then once you’re ready, just let us know where and when you want your bed delivered and we’ll be there!
Do you sell beds (and other furniture) for non-students as well?
We do! With the success of Flatpack Student Beds over the past 4 years, many people who’s uni days are behind them have reached out!
So, in 2022 we opened the doors to everyone and expanded our product range to offer affordable luxurious bedroom furniture to all New Zealanders, year-round.
You can shop The Flatpack Co here: www.theflatpack.co.nz
I’ve already ordered my bed, now I’ve signed a flat, so I need to schedule my delivery. How do I do this?
We’re here to help! Firstly, find the email we sent you titled ‘Update my delivery details’. Now click the link in this email to update your delivery address and schedule a day and time for delivery. If you’re still having troubles, please contact us at enquiries@theflatpack.co.nz... we’ll set you right.
Note that the delivery date is 100% flexible from your end. These details can be left blank until 4pm the day before you want the bed delivered, and you can update it multiple times if your plans change
How are the beds so affordable?
All of our beds are designed specifically for students. This means we have cut out any middlemen, we only bring in the bed selection students want, order everything in bulk, land shipping containers right in the middle of campuses and only employ students to deliver the beds. A true NZ student brand through and through.
This means you save thousands off of retail store mattress prices (and yours includes a bed frame, free delivery the day you move in, and no-questions asked refunds if you change your mind).
Do I own the bed, or is it some sort of a rental? Can I take the bed with me when I move to my next flat?
You own the bed, it is 100% yours my friend... keep it! Which means you can take it to your next flat and sleep easy on it there. In fact, the beds have been designed for this unique student situation. The frame is easy to disassemble in minutes, and it can be easily set up again in the new location.
Also, if you lose any small parts during your move… we’ll replace them straight away for FREE!
