Frequently Asked Questions

You've got questions, we've got answers!

Student FAQs

Yes, every student bed includes a mattress, bed frame, free delivery on the day you move into your flat & all the tool required to assemble the bed frame.

Yes you have the option of either a white or oak bed frame made from solid poplar wood.

Every student bed comes with our standard oak coloured bed frame. The bed frame is sturdy, easy to assemble, looks great & has room underneath for storage!

All of our student products are covered under a 365 day warranty.

All of our student beds are available as a mattress & bed frame combo. If you'd like to purchase an individual item, please get in touch with our team.

We've delivered more than 4,000 products to university students across the country. We've had an un believable response to both the quality and comfort of our products. Long story short, yes the mattresses are very comfortable - but don't just take our word for it!

Yes! We also offer drawers, bedside tables, duvets & mattress toppers. These can be added to your order at checkout. If you'd like to add one of these additional products to your order, please get in touch with our team at enquiries@theflatpack.co.nz.

The bed frame takes approx 20mins to assemble and is easily manageable to assemble alone.

All the tools required to build the bed frame are included in the package. A drill is by no means required but does increase the speed of assembly.

Yes we offer student assemblies for an additional cost. This can be added at checkout.

Delivery Questions

Our student beds are delivered using our very own delivery team. We guarantee delivery on the same day you move into your flat!

No we don't require any delivery details at checkout. All of your delivery information can be added closer to the time of delivery - up to a few days before delivery.

Delivery details can be updated by clicking on the 'update my delivery details' on most emails which you've received from us. Alternativly, get in touch with our team at enquiries@theflatpack.co.nz.

Yes, your details can be changed as many times as you like!

You have the abaility to select a two hour window which gives us an indication on when you'd like your order delivered. One of our drivers will be in touch if your delivery is going to fall outside of your requested time slot.

Yes of course! All of our drivers are instructed to take the products right into your bedroom to make it as easy as possible for you.

Pricing Questions

We've removed the wholesaler, middle men, commissioned sales people and kept our margins fair to bring you a very affordable product - but by no means have we compromised on quality or comfort.

Each year we incentivise our customers to order earlier in the year, making it a more affordable purchase.

On the 1st October, our prices increase by $100 and then again on the 1st November. The earlier you place your order, the more affordable your purchase will be.

No we don't put our student products on sale. We believe in every day low prices to give you the best value for money.

Other Questions

Yes of course! Each year we have multiple display days on univeristy campuses across the country. These tend to be during September so keep an eye out!

We work closley with manufacturers in China & Malaysia. We have worked with the same factories from the beginning and have built a great relationship. We look forward to ongoing support and development with the teams in both China & Malaysia.

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