We stand behind all of our products with a 12 month warranty (return to base) if not specifically stated. We will fix or replace the faulty products. A refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Any shipping fees are not refundable. Warranty does not cover unauthorised repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.


If you are looking to claim one this warranty, please get in touch with our team via the email enquiries@theflatpack.co.nz. We are very responsive and our team will be more than happy to help you out.

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