Mattress Sleep Trial

We're confident you will find your new mattress comfortable! Our sleep trial essentially allows customers to test their new mattress for up to 100 nights.

If after 100 nights you decide that you no longer want the mattress, get in touch with us via enquiries@theflatpack.co.nz and request a refund. The mattress will then be picked up and donated to a local charity.

If after 100 nights you're not satisfied with your FlatPack mattress, we'll provide you with a full refund and donate your mattress to a charity partner.

We work along side Salvation Army, Hospice and other local charities. We will organise one of our partners to collect the mattress during business hours. Once collected, you full refund will be processed.

Returns & Refunds

Yes, every product sold at The FlatPack Company has an eligible 30 day return period.

To return a product, it must be sent back to our warehouse in the package which it was sent in (except for mattresses). Please get in touch with us via enquiries@theflatpack.co.nz if you'd like to return a product.

Deliveries

Upon ordering, your purchase will be dispatched and delivered to your door 3-7 days after ordering. Note that a delivery driver will contact you the evening before delivery to organise a suitable time.

If you're a student check out our range of student beds. These products are designed for tertiary students moving in during Jan-Feb each year. These products are guaranteed to arrive on the same day you move into your flat. Learn more here.

Yes of course. A driver will be in touch if you're not home and they can leave it in a safe place for you to come home to.

Allow 3-7 business days to receive your purchased products. Note that we dispatch from Auckland & Christchurch. Deliveries close or within these regions will arrive faster than deliveries further away from these regions.

Your delivery address can be changed if your order has not yet been dispatched. Simply get in touch with our team via enquiries@theflatpack.co.nz. Unfortunately it is out of our control once your order has been dispatched.

Yes all products come with free shipping nationwide!

Warranties

Yes all products at The FlatPack Co come with a 365 day warranty. This excludes any natural wear and tear or damage. To claim a warranty on a product, get in touch with us via enquiries@theflatpack.co.nz.

If you have any issues with the product that you have received, please email us at enquiries@theflatpack.co.nz and provide your order number, the name of the item at fault and full details of the fault (including photos if possible). We will always do our best to help.